At Park Sports , we are committed to delivering products of exceptional quality and design excellence. In full compliance with the Implementing Rules and Regulations (IRR) of R.A. 7394, also known as the Consumer Act of the Philippines, we honor returns and exchanges for items found to be defective or of substandard quality at the time of purchase.
Eligibility for Returns and Exchanges
You may request a return or exchange within 30 days from the date of receipt, provided that the following conditions are met:
- Original sales invoice and Park Sports order confirmation email are presented.
- Items must be in their original condition with the original packaging:
- Original shoe box for footwear
- Attached swing tag for apparel
- Returns or exchanges due to change of mind, misuse, mishandling, or failure to follow care instructions are not eligible.
- Altered items and accessories are excluded from return and exchange.
How to Return or Exchange
For your convenience, you may choose from the following options when returning eligible items:
- Customers may return items via a third-party courier.
- Shipping fees will be shouldered by Park Sports only if the item received is defective, incomplete, or if the wrong product was shipped.
- Otherwise, the customer is responsible for the return shipping costs.
Return Options
Upon receipt and inspection of the returned merchandise, customers may choose one of the following:
- Exchange for an item of equal or greater value (any price difference will be settled at the time of exchange).
- Receive an e-voucher equivalent to the purchase amount, valid for future purchases.
- Obtain a full refund through the original payment method — this option applies only if the item was damaged, incomplete, or incorrectly shipped, and no suitable replacement stock is available.
Important Reminders
Stock availability for exchanges cannot be guaranteed, as returned items may be subject to existing demand. The prohibition on the “No Return, No Exchange” policy is enforced so that consumers may exercise their right to 3Rs – repair, replacement, and refund in case the product purchased has imperfection or defect pursuant to the Consumer Act of the Philippines (R.A. 7394).
However, the said policy does not apply under the following situations:
- If the product purchased has no imperfection or defect, or if not expired or fake, the store may opt not to replace or refund
- When the defects of the goods are due to the mishandling of the buyer
- In cases of “as-is-where-is” transactions
- If the consumer had a change of mind
- The sale of second-hand articles